We are so excited for you to receive your order! Standard processing time is 1-2 business days. Any order placed after 12pm EST may be considered a next business day order. Orders are shipped Monday through Friday, excluding holidays. During peak sale events it may take up to 3-5 business days. Please Note: processing times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability or unforeseen phenomena.

PRE-ORDER NOTICE: Domestic US Pre-ordered items will partially ship with Standard Shipping only. International orders will be held until the entire order is available for fulfillment.

Any order placed after 12pm EST may be considered a next business day order. Our carriers do not deliver on weekends, so please allow for at least one business day for orders placed with overnight shipping, and two business days for orders placed with 2-day shipping. If you have any questions about the status of your shipment, please send us an email at info@thisnthatcouture.com and we’d be happy to provide you with an update on your package.

Domestic orders over $100.00, after the application of promotional codes, coupon codes and/or discounts and before sales taxes, are eligible for free standard shipping. This offer does exclude Alaska, Hawaii & Puerto Rico. To receive our free holiday 2-day shipping your order must be over $200, available starting on 12/15 for a limited time only!

Please note UPS is unable to deliver to PO Boxes or APO/FPO addresses. If you would like to send your order to a PO Box, please contact info@thisnthatcouture.com to see if we are able to accommodate you prior to placing an order.

Domestic orders (excluding Alaska, Hawaii & Puerto Rico) can be sent via:
● Flat Rate Shipping (estimated 2-6 business days)
● UPS Ground (estimated 2-6 business days)
● UPS 3-day Select (3 business days)
● UPS 2-day Air (2 business days)
● UPS Next Day Air Saver (1 business day)
This & That is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is notice of delivery. Please visit UPS or USPS for up-to-date information regarding their service guarantees.

International orders are subject to additional charges due to the delivery of an imported package. This may include, but is not limited to duty, import, customs and Value-Added Tax. These funds are not paid by THIS & THAT and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer. If you have any questions about your shipment, please send us an email at info@thisnthatcouture.com and we’d be happy to assist you.

International orders can be sent via:
● UPS Standard
● UPS Worldwide Expedited
● UPS Worldwide Saver
THIS & THAT is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is notice of delivery. Please visit UPS for up-to-date information regarding their service guarantees. Rates and carriers are subject to change for International orders, please proceed to your cart checkout for the most up-to-date delivery methods available in your area.

You will receive an email notification with your tracking information. Please monitor the movement of your package to ensure an individual is available during delivery. You can track your UPS package here, and your USPS package here.

We want to help you! Although Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery, please send us an email at info@thisnthatcouture.com with your order number and we will look into information on the status of your shipment for you.

We are so excited for you to receive your order! Standard processing time is 1-2 business days. Any order placed after 12pm EST will be considered a next business day order. It may take up to 3-5 business days for standard processing times during holidays or peak sales.

PRE-ORDER NOTICE: Domestic US Pre-ordered items will partially ship with Standard Shipping only. International orders will be held until the entire order is available for fulfillment.

To ensure the quickest possible processing times, we are unable to combine orders or make any adjustments, additions, or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.

Move fabric away from loop and gently pull tag away from garment to keep scissors clear of fabric. Carefully trim the plastic loop at a safe distance from seam/fabric.
P.S. once this tag is removed, merchandise cannot be returned. The retrieval of this product will be at the customers' expense.

Discount codes cannot be combined with any other promotional offer, discount or coupon. Unless otherwise stated, certain product categories are not eligible for promotional discounts or coupons. These categories include, but are not limited to: New, Final Clearance, Final Sale, Deals & Steals, Last Call, Gift Cards and THIS & THAT Exclusives including our Gold Label line. Pink promotional code tags within the merchandise description will signify which products are eligible.

A promotional discount is not automatically applied to qualifying orders. A code must be entered at checkout for the promotional discount to be applied.

Promotional codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.

Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase. Mark downs are signified by slash through pricing, ending in $0.50 This does exclude Final Sale, Holiday Sale, Limited Time Only Sale or Discount Promotional Code purchases. Adjustments are eligible for a refund in the form of store credit only. If your recent order qualifies for a price adjustment, please send us an email at info@thisnthatcouture.com, and we’d be happy to assist you.

First, click on "Account" at the top right hand corner of your screen, and log in using your email and password. Add at least one item and click "View Shopping Cart." A free gift banner will automatically appear. Click "Select Free Gift" and choose one of your favorite items in this collection. Be sure to check back every month for amazing new gifts!

We are so sorry to hear you may be having trouble. We advise our customers to clear cookies, cache and history. Check the internet connection, try another browser in the incognito mode, and ensure your device has the most recent updated installments. If you are still experiencing an issue, please feel free to reach out to info@thisnthatcouture.com or via Live Chat during business hours.

* Please allow 1-2 business days for standard processing after your order has been placed.
* During peak sales we request 3-5 business days for processing.
* Orders placed after 12pm EST may be considered a next business day order.
* Orders are shipped Monday through Friday, excluding holidays.
* Shipping estimates and guarantees do not include processing time.
* We are unable to make any adjustments, additions, or cancel orders after they have been submitted.
* Orders cannot be combined.

You're in the right place! Our Return Policy is available below to provide you with refund, store credit and exchange eligibility. If you require additional information on return conditions, shipping, processing times, or what to do if you have a defect, those details are listed below as well. Once you are ready to submit your item, click on the link above to begin. Feel free to contact us at info@thisnthatcouture.com should you have any questions. We would be happy to assist!

* Refunds are only available on full-priced merchandise that is not discounted by a promotional code, coupon code or SALE pricing ending in $0.50
* Full-priced merchandise that is purchased with store credit or gift cards will be refunded back to the same code during processing.
* Shipping costs are the responsibility of our customers and are non-refundable.
* All eligible returns must be received within 30-days of purchase and must satisfy all return policy conditions, including prior authorization.

* Promotional Code or Coupon Code purchases are considered discounted SALE items and are only eligible for a size exchange or store credit.
* SALE items, ending in $0.50, are only eligible for a size exchange or store credit.
* Items purchased during special holiday sales or promotional events are only eligible for size exchange or store credit.
* FINAL SALE items, ending in $0.50, are not eligible for any return. Sample Sale boxes, Girl's swimwear, Little Girl's swimwear and masks are always marked as Final Sale.
* Shipping costs are the responsibility of our customers and are non-refundable.
* All eligible returns must be received within 30-days of purchase and must satisfy all return policy conditions, including prior authorization.

Any merchandise, excluding Final Sale, is eligible for a size exchange. All requests for size exchanges need to be submitted for authorization and returned within 30-days of your initial purchase.
* Size exchanges must be in the same color and style as the original item. Please provide the new size(s) needed. Our team will be happy to take a look at the inventory available once your return has been processed. If we no longer have your size available store credit will be issued.
* Once your return has been submitted a Return Authorization Slip will be emailed to you to include in your packaging.
* New orders are shipped with $7.99 Flat Rate delivery methods. An invoice will be sent via email once your return is processed. If you require expedited shipping on your new items please let us know during your inquiry so we can provide options for your location. If taxes are applicable on shipping in your area these will be reflected.
* Items must satisfy all return policy conditions, including prior authorization. Please note, we do not reimburse shipping costs.

* All items must be returned new, unworn, free of debris and in the original packaging.
* Fragrance, makeup, deodorant, synthetic or natural fibers should be avoided while trying on merchandise. Footwear should be worn on carpeted surfaces to prevent marks on the outer sole.
* Any items that have been washed or altered in any way, have missing swim liners, or have detached the “Non-Removal Tag” are not eligible for return nor exchange.
* Items returned with missing/damaged packaging or merchandise tags will be subject to a $5.00/item restocking fee that will be deducted from the refund or the store credit amount.
* Customers are responsible for shipping their returns, except in circumstances of a defect.
* Returns are inspected thoroughly as we can only resell merchandise in new condition. This & That has the right to deny any returned merchandise in poor condition--please make sure your items are as initially received so we can take care of you.
* All return items must be authorized prior to their return through our Returns Page and a return authorization slip must be included in the packaging for every order included.
* Any denied merchandise will be returned at the expense of the customer. We are not able to accept returns for International customers at this time.

If you suspect that you have received a defective item, please email us at info@thisnthatcouture.com and attach 2-3 clear photos of the area in question within 14-days from the date of purchase.
* Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered.
* Items that are received with broken buttons, broken snaps, holes, inoperative zippers, or stains are considered defective.
* Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc. Merchandise may vary in color due to computer monitor resolution/brightness, photography lenses and indoor/outdoor lighting. These scenarios do not qualify as defects.
* THIS & THAT does not accept returns for merchandise that have been damaged due to washing attempts or wear and tear.

We need time to take care of you, so we request 7-10 business days to receive, inspect and process your return after arrival. We will reach out to you via email once this is completed. If this time period has passed, kindly provide us with your authorization number and proof of delivery via email at info@thisnthatcouture.com.
* Store credit will be made immediately available to you once you have received the emailed code. This code never expires and can be used towards any This & That merchandise, excluding gift cards.
* Refund notifications will be sent via email. It may take an additional 5-7 business days for financial institutes to reflect this in your account. If you have concerns about a pending transaction please contact your provider.

All returns must be authorized and delivered within 30-days to:
THIS & THAT COUTURE Distribution Attention: Returns / Mary Rivera
SHIPPING INSTRUCTIONS: Place your item into its original clear poly-bag and/or box and enclose the return authorization slip in the shipping package. Footwear boxes must be encased in another package in order to protect the exterior and product. We cannot accept any footwear back if the box is not returned in its original condition. If you are reusing any shipping packaging please ensure all previous labels have been removed or entirely covered to avoid delivery delays. All returns can be shipped using any carrier of choice. A discounted return postage rate is an option during the authorization process, but please note, this postage is not insured. We do suggest using a trackable insured carrier service as we are not held responsible for parcels that are lost or damaged in transit. If you have more than one order to return, you may place multiple orders in one package; however, you will need to purchase return shipping outside of the portal options due to weight variances. In the case that proof of delivery is necessary, you may be requested to provide your tracking information.
Please include an authorization slip for all items being returned or they may be denied at This & That’s discretion.

* Ensure your shipping address is accurate prior to checkout. This & That is not responsible for entry errors during processing.
* Orders are shipped Mon-Fri, excluding holidays. Please account for processing time. Our carriers may not deliver on weekends. PRE-ORDER NOTICE: Domestic US Pre-ordered items will partially ship with Standard Shipping only.
* Customers are eligible for free shipping on domestic orders over $100.00, after promotional codes, coupon codes and/or discounts and before sales taxes. This offer excludes Alaska, Hawaii & Puerto Rico. To receive our free holiday 2-day shipping your order must also be over $200, available starting on 12/15 for a limited time only! Processing times may apply on expedited shipping orders.
* UPS is unable to deliver to PO Boxes or APO/FPO addresses. If you would like to send your order to a PO Box, please contact info@thisnthatcouture.com see if we are able to accommodate you prior to placing your order.
* Keep in mind, SurePost service combines UPS ground network with final delivery typically provided by USPS. In this case, you will have two tracking numbers.
* Domestic orders (excluding Alaska, Hawaii & Puerto Rico) can be sent via:
* Flat Rate Shipping (estimated 2-6 business days)
* UPS Ground (estimated 2-6 business days)
* UPS 3-day Select (3 business days)
* UPS 2-day Air (2 business days)
* UPS Next day Air Saver (1 business day)
* This & That is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. Please visit UPS or USPS for their updated service guarantees.
* Track your UPS package here, and your USPS package here

* Ensure your shipping address is accurate prior to checkout.
* This & That is not responsible for entry errors during processing.
* Orders are shipped Mon-Fri, excluding holidays. Please account for processing time. Our carriers may not deliver on weekends.
* PRE-ORDER NOTICE: International orders will be held until the entire order is available for fulfillment.
* Customers are only eligible for free shipping on domestic orders of $100 or more in the Contiguous US only
* International orders are subject to additional charges due to the delivery of an imported package. This may include, but is not limited to duty, import, customs, and Value-Added Tax. These funds are not paid by This & That and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer.
* International orders can be sent via:
* UPS Standard
* UPS Worldwide Expedited
* UPS Worldwide Saver
* Rates and carriers are subject to change for International orders based on location. Please proceed to your cart checkout for the most up-to-date delivery methods and rates available in your area.
* Track your UPS package here
* This & That is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. Please vist UPS for their updated service guarantess.

* Certain product categories may not be eligible for promotional discounts or coupon codes. These items & categories may include, but are not limited to: Final Sale, Black Friday Sales, Cyber Monday Specials, Deals & Steals, Final Clearance, "NEW" and gift cards.
* Pink promotional code tags are available within the merchandise description and will signify if the product is eligible for the additional discount. Customer's can take advantage of these savings for as long as the code is available on our site.
* Coupon codes are a This & That specialty codes that are valid for one use only.
* Promotional discount or coupon codes cannot be combined with any other offer.
* Codes cannot be applied to previous purchases and cannot be added after the order is placed.
* Codes are not automatically applied to qualifying orders and must be entered during checkout.
* Once a code is applied to an item it is considered a discounted sale purchase.
* Returns information can be found in our Return Policy.

* All holiday sale prices are subject to change without notice.
* Select items may be FINAL SALE, ending in $0.50, which will also be listed at time of purchase in the product description.
* Holiday Sales may not be eligible for promotional discounts or coupons codes.

* Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase and does not include Final Sale, Holiday Sale, Promotional or Coupon Code purchases.
* Adjustments will be refunded in the form of store credit only.
* You can request a price adjustment by contacting us at info@thisnthatcouture.com

IF YOU DON'T SEE THE SIZE YOU'RE LOOKING FOR OR IF THE ITEM IS SOLD OUT, DON'T HESITATE TO SEND US A MESSAGE TO WORK ON GETTING IT FOR YOU.